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AI has upended traditional workflows and organizational scaling metrics, helping smaller, agile teams get more done with less resources. Now more than ever, strategy and tactics are key in differentiating good companies from great ones.
Join two powerhouse customer experience leaders from the EliseAI team as they share insights into how they're enhancing their team's capacity with AI. You'll learn:
As Chief Experience Officer at EliseAI, Fran Loftus leads initiatives to enhance the experiences of both customers and employees. She has built a robust Customer Success function by introducing a self-serve onboarding model, segmenting Customer Success Managers (CSMs) into specialized teams, and establishing a dedicated operations team to support ROI-driven strategies and strengthen relationships with key customers, driving product innovation.
Emma Larson is currently Chief of Staff to the CXO at EliseAI, bringing extensive experience in strategic partnerships, data analysis, and financial services to her leadership role. She recently earned her MBA from MIT Sloan School of Management, where she served as President of the Sloan Entrepreneurship Club and VP of Sloan Women in Management, and previously worked as an Analyst at J.P. Morgan Private Bank. Emma combines her finance background from William & Mary with proven expertise in analytical skills, business development, and strategic account management across multiple industries.
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