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Common questions

How to update your AI assistant's responses

You can edit your AI assistant’s responses in the Elise App under your Community Details. If you have questions about gaining access to your AI's Community Details, please submit a request.

How do I reset my Elise App password

When you first set up, you will receive an email like the following:
"An account has been created for you at Your temporary password is @#$%$% and your username (email address) is"

If you are having issues logging in with the information provided, please try the following:

  • Type in your username/password exactly as it appears (do not copy/paste).
  • The username will be your email and it is case sensitive, so we will use all lowercase.
  • Keep in mind, the initial username/password last for 24 hours, so it will need to be reset after that time.
  • Clear your cache/cookies.Please submit a request if the problem persists.