Managing affordable housing comes with unique challenges. From tedious recertification processes to difficulty managing overwhelming demand for limited units, property management teams at affordable housing operators today frequently spend more time on repetitive manual tasks than actually helping residents find affordable homes. That has to change, because the work they’re doing is too important to come in second to repetitive tasks. And that’s where EliseAI comes in.
At EliseAI, we work with affordable housing operators large and small to simplify their recertification workflows and automate tedious manual work so they have more time to make an impact on their residents’ lives. Our experiences supporting affordable housing operators have shaped our development roadmap, and we’re excited to announce several new, purpose-built affordable housing capabilities in our platform: the Affordable Reporting Dashboard, Recertification Notices, and Housing Voucher Auto-Qualification. These tools address the most time-consuming aspects of affordable housing management, helping teams work more efficiently while ensuring compliance—here’s how they work.
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Affordable Reporting Dashboard: Complete Visibility Into Your Pipeline
The new Affordable Reporting Dashboard gives property teams unprecedented visibility into their affordable housing pipeline. Now, you can see exactly where prospects fall in the pre-qualification funnel and understand why certain prospects don't qualify. Now, you'll be able to find all the following right in the EliseAI platform:
Complete Pipeline Visibility
- View all affordable prospects and their qualification status at a glance
- Track prospects through every stage: qualified, unqualified, in progress, or not started
- Drill down into specific categories to see individual prospect conversations
Detailed Qualification Insights
- Understand exactly why prospects do or don't qualify with automatic categorization
- See breakdowns of unqualified status by factors like over/under income or age ineligibility
- Giving you leverageable insights as you manage your waitlists
Community-Level Analytics
- Analyze performance across your entire portfolio
- View qualification rates and time savings by individual property
- Identify which buildings need additional support or resources with qualification
Time Savings Tracking
- See exactly how much time your team saves through automation of standard workflows
- Track efficiency gains from automated pre-qualification conversations
- Make data-driven decisions about resource allocation
The dashboard seamlessly integrates with your existing workflow. Click on any metric to view the specific prospects in that category, then jump directly into their conversation history to see exactly how they were qualified.
And there’s more upgrades to come, including direct data export functionality, integration with the Contacts page for custom campaign creation, the ability to pull qualification and denial reasons for targeted outreach, and more.
Recertification Notices: Compliance, Streamlined
The number one feature we’ve been asked for by affordable housing operators is automated recertification, and we’re excited to announce that the product is in late beta stages with widespread release right around the corner. Now, affordable housing property management teams don’t have to go through the hassle of sending out manual recertification notices for every single resident.
Here's how it works.
Automated Resident Outreach
- The system automatically sends recertification notices to residents at 120, 90, 60, and 30-day intervals, asking them to complete their recertification.
- Notices are sent both via email and SMS to ensure residents receive them
- Eliminates the need for manual tracking, spreadsheets, and reminders
Simplified Team Workflow
- Property teams can mark residents’ recertification processes as complete directly on the guest card
- All recertification communications powered by EliseAI are logged automatically in the EliseAI platform
What's Coming Soon
- Customizable notice templates, timelines, and program settings
- In-platform document collection and income verification
- Dashboards give you total visibility into the recertification progress across your entire portfolio from a single source of truth
The early results from the launch of this new functionality have been incredible. Properties in our beta program are already seeing drastic decreases in time spent on recertification, dramatically reducing the administrative burden on their teams while ensuring no resident falls through the cracks.
Housing Voucher Auto-Qualification: Instant Screening for Voucher Holders
With the new Housing Voucher Auto-Qualification feature, EliseAI now automatically identifies and qualifies prospects with housing vouchers, streamlining one of the most complex aspects of affordable housing leasing. It leverages smart workflows, unlocking the following upgrades:
Automatic Voucher Detection
- When prospects mention they have a housing voucher during the affordable conversation flow, the AI immediately asks about their approved unit size.
- Eliminates the need for manual screening or follow-up
Intelligent Qualification
- Based on the voucher size, the AI automatically qualifies prospects for appropriate units
- Encourages qualified prospects to tour, apply, or join the waitlist based on their voucher status
- Logs all voucher information directly in the resident guest card for future reference
Simple Activation
- Easy to enable the feature from your Affordable Settings page
- All you need to do is toggle "Does this community take housing vouchers?"
- The AI handles everything else automatically
This feature eliminates hours of manual voucher verification while simultaneously ensuring voucher holders have minimal friction when trying to find the right home to live in.
Built with Real Affordable Operators, For Real Affordable Operators
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These new affordable housing features weren't developed in a vacuum. They're the result of close collaboration with affordable housing operators who shared their biggest pain points and workflow challenges, partnering with EliseAI to find solutions that make an impact. Every feature is designed to save time and reduce manual work, so affordable housing operators can focus on what matters most—their residents.
The time savings are already adding up. Properties using these new features report saving hours each week on pre-qualification alone, with even greater efficiency gains expected as more features roll out.
Ready to Transform Your Affordable Housing Operations?
These new features are available now for all EliseAI affordable housing clients. If you're already using EliseAI and interested in learning more about how EliseAI can help streamline your affordable housing operations, reach out to your Customer Success Manager. If you’re not using EliseAI already, get in touch with us via the form below.
We're committed to building the tools affordable housing operators need to work more efficiently and serve more residents. Stay tuned for more updates as we continue expanding our affordable housing capabilities.