If you’ve ever tried to call your OB/GYN office, you already know how this story goes.
You dial in to ask about a prescription refill, check on lab results, or book your annual—and instead of a helpful voice, you get the dreaded hold music. Or worse, the call rings into the void, ending in a full voicemail box.
It’s frustrating. For patients, for staff, for everyone.
And it’s not just an inconvenience—it’s a problem that directly impacts patient access, staff wellbeing, and a practice’s bottom line.
So what happens when those calls go unanswered?
- Patients hang up and don’t rebook.
- Staff get overwhelmed trying to juggle front desk duties with ringing phones.
- Appointments—and revenue—slip through the cracks.
This isn’t a phone problem anymore. It’s a growth problem.
Women’s Health Clinics: High Call Volume, Higher Expectations
For OB/GYN practices, the daily call volume is intense. Many field well over 100 calls each day, and the nature of those calls is rarely simple. Most groups still rely on outdated IVRs or overwhelmed call centers, where hold times stretch into the double digits. Even with the best intentions, up to 30% of calls go unanswered.
That’s a massive operational gap. And also—a massive opportunity.
One Women’s Health Group Decided to Do Something Different
A leading multi-site OB/GYN group recently teamed up with EliseAI to see if there was a better way.
Instead of adding more staff or outsourcing calls, they decided to test a smarter solution: a conversational AI assistant trained specifically for Women’s Health workflows.
Within days of launching, EliseAI began answering 100% of inbound calls—immediately and intelligently. Elise wasn’t just playing receptionist. She was:
- Scheduling annuals and follow-ups—both inbound and outbound
- Managing reschedules and handling cancellations
- Answering FAQs in real time
- Syncing directly with Athenahealth and updating records as she went
- And yes, she sounded incredibly human—warm, natural, and helpful
What Happened Next? The Numbers Speak for Themselves.
Just weeks into the pilot, the results were hard to ignore:
- Hold times dropped from minutes to under 10 seconds
- Voicemail volume shrank dramatically
- Front desk staff finally had breathing room
- More appointments were being successfully booked
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Why OB/GYN Is the Ultimate AI Test—and Why Elise Passes
Outpatient Women’s Health workflows are not simple.
- You can’t book an annual if it’s been less than 365 days since the last one.
- Mammograms and ultrasounds have specific insurance-driven rules.
- New patients follow different scheduling protocols than existing ones.
- Some visits require back-to-back appointments with multiple providers.
Elise navigates all of that effortlessly. She reads scheduling history. Applies logic in real-time. Integrates with your EHR. And still responds empathetically when a patient calls in nervous or confused. Imagine having a team member who never forgets a rule, never gets flustered, and never puts a patient on hold. That’s Elise.
Let’s Be Clear: Elise Doesn’t Replace Your Staff—She Amplifies Them
One of the first questions we get is: “So… does this mean we’re replacing our call center?”The answer is no. Elise isn’t here to take anyone’s job—she’s here to take the pressure off.
EliseAI is a powerful tool, answering the calls your staff doesn’t have time for, triaging and routing clinical requests to the right person 24/7, including after-hours, weekends, and holidays, all the while reducing burnout so your staff sticks around longer.
In fact, most of our partners say their teams are happier because of Elise. Less scrambling, more time to focus on in-person care.
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The Data’s In—And It’s Pretty Compelling
Across dozens of Women’s Health groups using EliseAI, we’ve seen:
- Lower call abandonment rates
- Fewer front desk interruptions
- Improved scheduling efficiency
- A better patient experience—without the wait
And here’s the kicker: You only pay when Elise completes a task successfully. If the AI can’t handle it and escalates to your staff, you’re not charged.
Want to Hear What She Sounds Like? You Really Should.
A quick 10-minute demo is usually all it takes. You’ll hear how Elise navigates real OB/GYN calls, answers with empathy, and solves for some of the most frustrating moments in the patient journey. We’re booking pilots now—no long-term commitments, no guesswork, just immediate value.
Let’s finally fix the phones so your team can get back to what matters most: patient care.