For most property teams, maintenance remains a black box—work orders disappear into inboxes, updates are scattered across texts, and meaningful data is nearly impossible to capture. That's why we're so excited about EliseAI's new Maintenance App, a comprehensive work order management solution designed specifically for maintenance technicians and supervisors.
We built EliseAI’s Maintenance App to pull that process into the light, giving techs, supervisors, and managers real‑time visibility, streamlined workflows, and actionable analytics in one place.This powerful mobile application streamlines the entire maintenance workflows through proprietary, AI-powered auto technician assignment, while providing real-time visibility into team performance for reporting and performance improvement.
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Existing Maintenance Challenges and Roadblocks
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Maintenance headaches drag down resident satisfaction, renewals, and NOI—EliseAI sees it firsthand, with 15% of delinquency chats revealing an unresolved maintenance issue. Slow responses, clunky paper workflows, and zero visibility keep teams stuck. EliseAI’s Maintenance App fixes that: it auto‑assigns techs, surfaces real‑time data, and streamlines communication, helping operators slash resolution times, boost completion rates, and cut repeat work orders.
Intelligent Work Order Management
The EliseAI Maintenance App puts everything your technicians need right at their fingertips, localized in both English and Spanish. With the EliseAI Maintenance App, technicians can easily:
- View, pause, place on hold, or complete work orders
- Communicate directly with residents via chat or call (with real-time translation capabilities)
- Track time spent on each task
- Clock in/out based on geolocation
- Access notes, upload photos, and view complete unit and resident history
- Monitor a detailed timeline of all work order activity
- AI-powered autocomplete capabilities allow you to create work orders using just a description
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Available in both English and Spanish on iOS and Android devices, the app ensures your entire team can stay connected and productive without language barriers getting in the way.
AI-Powered Assignment and Scheduling
What truly sets EliseAI’s Maintenance App apart is its intelligent, AI-powered auto-assignment and scheduling capabilities. When onboarding technicians, supervisors can specify each team member's specialties (HVAC, plumbing, electrical, etc.) and positions (Porter, Tech, Lead, etc.) so that the application can work to build out schedules automatically.
Our AI then automatically assigns and schedules work orders to the optimal technician based on:
- Technical specialty match
- Position requirements
- Estimated work duration
- Work order priority
- Technician location
At the beginning and end of each day, EliseAI runs batch assignment jobs to ensure all work orders are distributed in the most efficient manner possible. Supervisors maintain complete control with the ability to reassign or reschedule as needed, keeping a human in the loop and ensuring that unique circumstances are taken into account.
Seamless Integration and Access
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The EliseAI Maintenance App integrates smoothly with your existing property management systems, including Yardi, Entrata, Realpage, and Resman. Work orders sync between systems automatically upon creation, ensuring no work order gets missed. From there, EliseAI’s Maintenance App will push work order statuses back into your PMS when completed or updated, eliminating the need for duplicated data entry.
To maintain data integrity and provide a consistent experience, maintenance technicians work exclusively within the EliseAI ecosystem after initial work order creation. This single source of truth eliminates confusion and ensures accurate reporting, making it easy for maintenance supervisors to evaluate technician performance and schedule their techs effectively.
We’ve also worked to ensure it couldn’t be any simpler for technicians to access and use the app. All your maintenance techs need to do is log in using their phone number and receive a secure one-time passcode via SMS, with no passwords to remember or reset.
Comprehensive Oversight for Supervisors
For maintenance supervisors and property managers, our solution includes powerful management tools within EliseAI Portal. Supervisors can:
- Reassign and reschedule work orders as needed
- View a daily schedule of technician availability and assignments
- Monitor team performance and work order completion rates
- Generate detailed reports on maintenance operations
With clear reporting capabilities and performance tracking capabilities, maintenance supervisors can ensure their techs are working efficiently and effectively to solve the issues raised by residents.
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Transform Your Maintenance Operations Today
The EliseAI Maintenance App represents a significant step forward in property maintenance operations. By combining intuitive mobile tools with intelligent, AI-powered automation, we're helping maintenance teams deliver faster, more reliable service while reducing operational overhead.
Ready to retool your maintenance operations? Get in touch with us today to learn how the EliseAI Maintenance App can help your properties deliver exceptional resident experiences through efficient, responsive maintenance service.