The Rise of Real‑Time Sentiment
Most teams still rely on quarterly surveys or one-off calls to gauge resident sentiment—usually after a lease is renewed (or not), a maintenance ticket is closed, or a move-out has begun. SentimentAI bridges that lag by collecting feedback instantly, right inside the day-to-day conversations you’re already having with residents and prospects.
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What Is SentimentAI?
SentimentAI is EliseAI’s new resident‑feedback engine. By blending conversational AI with active sentiment analysis, it delivers friction‑free Resident Sentiment Surveys at the touchpoints that shape loyalty and retention.
Analyze sentiment in minutes: choose an audience, add a few questions, and you’re live. EliseAI then reaches out to residents, with smart follow-ups for non-responders coming in the next release. Elise ask questionsright in the chat for a seamless experience; with the ability for longer questionnaires to go out via a branded short link that works on any device.
As responses arrive, they flow straight into real-time dashboards and each resident’s conversation timeline, giving your team instant, actionable insight, saving teams hours of manual work parsing through comments and figuring out actionable next steps.
One‑Click Templates for Every Critical Stage
SentimentAI slips seamlessly into the key moments that shape a resident’s experience, turning each one into a quick pulse check you can act on immediately. From renewals to repairs to move-outs, these targeted check-ins surface real-time feedback so you protect satisfaction, and revenue, before issues ever snowball.
1. Renewal Check‑In – Gauge satisfaction before you send an offer.
2. Work‑Order Check‑In – Verify the fix was first‑class.
3. Move‑Out Check‑In – Capture insights to reduce future churn.
From Insight to Action: Leveraging Resident Sentiment
Collecting sentiment is only half the game—the real value comes from acting on it:
Retention & Renewals: Identify detractors early and intervene with personalized offers before they decide to leave.
Service Quality: Monitor satisfaction after every work order; auto‑escalate negative responses to keep tickets from reopening.
Reputation Management: Prompt promoters to leave Google reviews while routing neutral or negative feedback to internal teams.
Operational KPIs: Spot systemic pain points across communities and prioritize capital or staffing where it moves NOI the most.
Marketing Differentiation: Tell a data‑backed story to prospects: “Here’s proof our residents love living here.”
Ready to Hear What Residents Really Think?
SentimentAI turns every renewal, work‑order, and move‑out interaction into actionable data, so you can boost retention, earn five‑star reviews, and grow NOI without guesswork.