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With over a decade of experience in property management operations, Jacob Kosior has built a career helping teams navigate change, implement new technology, and rethink the way work gets done. As the former Vice President of Centralized Services at Cardinal Group and now VP of Client Strategy at EliseAI, Jacob brings a deep understanding of both the day-to-day realities onsite and the strategic opportunities presented by AI and centralization.
At EliseAI, Jacob partners with property management leaders across the country to reimagine operational structures, drive efficiency, and deliver better resident experiences through automation. He’s passionate about bridging real estate and technology - creating solutions that not only improve ROI but also reduce burnout, improve team workflows, and unlock new career paths for the property management industry.
With nearly a decade of experience in multifamily property management, Andrew specializes in identifying innovative ways to boost property performance. Prior to joining EliseAI, Andrew served as the Director of Strategy & Property Management at Habyt, a global coliving company. Andrew has a BA from Princeton University.
Explore the industry-wide pressures prompting property managers to rethink how they staff and support their teams. This session introduces the full centralization journey and shows how automation helps teams operate more efficiently without sacrificing service. You’ll leave with a clear understanding of how centralization and AI work together—and why now is the time to start.
Learn how to structure your teams for scale. We’ll explore the three most common centralized functions - leasing, administrative support, and maintenance - and how to define team scopes, assign responsibilities, and determine what stays on-site versus what can be centralized. You’ll leave with tools to begin mapping centralized roles across your portfolio.
Learn how operators are modernizing the leasing experience by moving key tasks off-site, automating high-volume communication, and creating centralized teams to support portfolio-wide leasing needs. This session walks through what centralized leasing looks like, how to scope tasks, and the tools that enable faster lead conversion, lower marketing spend, and a stronger prospect experience.
Explore how centralized administrative teams can take on time-consuming resident support tasks - like renewals, delinquency follow-ups, and notice communication - while improving consistency and compliance. You’ll learn how to reduce the burden on your site teams while enhancing service quality portfolio-wide.
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Learn how operators are centralizing maintenance communication to streamline ticket handling, improve technician efficiency, and keep residents informed. This session outlines the difference between centralizing coordination vs. technician dispatch—and how automation helps support both.
Centralization relies on connected, flexible technology. This session walks through the essential systems—like CRM, PMS, and AI—and how to build workflows that scale across leasing, admin, and maintenance functions. You’ll learn how EliseAI helps unify your tech stack to support centralized operations.
What gets measured gets improved—and justified. This session teaches you how to track the performance of centralized teams, calculate ROI, and report outcomes to owners and asset managers. We’ll also explore how third-party operators are turning centralized services into revenue-generating offerings.
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Learn how to guide your organization through structural change and new technology rollouts. This session offers a practical framework for change management across corporate, regional, and site teams—and provides templates and tips to help build alignment, reduce resistance, and set your rollout up for success.