How Summit Property Management Reinvented Their Management Model with AI and Centralization

Sentinel Peak Capital Partners and its in-house management company, Summit Property Management, own and operate more than 10,000 apartment homes. Guided by Co-Founder Ryan Beaupré’s data-driven philosophy, Summit runs a lean, centralized services hub that supports onsite teams while safeguarding investor returns. In early 2024 Ryan met Minna Song, CEO and Co-Founder of EliseAI, and the conversation quickly turned to using purpose-built AI to relieve mounting pressure on Summit’s four-person resident-services desk without sacrificing the high-touch culture residents had come to expect from Summit.

Explosive post-pandemic inquiry volume and fast portfolio growth were exposing the limits of manual workflows and uneven follow-up processes at Summit. Summit’s leaders needed technology that could act as a force multiplier, keeping service-level promises intact while freeing staff to deepen resident relationships.

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• Lead Overflow: Daily calls, texts, and emails to their onsite teams routinely exceeded the response-time target, limiting conversion rates and detracting from the high standard of service quality Summit had established.
  
  
• Inconsistent Cadences: Each property used its own follow-up playbook, creating variable prospect experiences and unpredictable conversion rates.
  
  
• Centralized Teams Needed Support: Four centralized team members were responsible for recovering late rent across thousands of units, diverting energy from resident engagement.
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• After-Hours Maintenance Pains: Many “emergency” calls proved non-critical, yet still triggered overtime dispatches leading to elevated service costs.

Hannah Lahr, Director of Education and Training, and Sarah Covington, CAM, Operations Specialist, led the vendor search. EliseAI won out because of its ability to cover leasing, collections, voice, and maintenance in one centralized hub. Summit also appreciated the responsive, supportive nature of the EliseAI team, and their willingness to co-build new products alongside Summit.

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• Lightning-Fast Leasing: LeasingAI and VoiceAI fielded 40,000 digital leads and 21,000 calls in six months, replying in ≤30 seconds, booking 8,000 tours, and closing 2,100 leases.
  
  
• Collections, Simplified: ResidentAI recovered ≈$3 million in overdue rent (Oct 2024–Dec 2025) through personalized nudges, letting collectors focus on complex cases.
  
  
• Maintenance Operations, Triaged: MaintenanceAI generated 9,760 categorized work orders and de-escalated 34% of “emergencies,” trimming average resolution time by 27 hours.
  
  
• Building Processes at Scale: Unified, human-sounding AI ensured every prospect and resident received the same high-quality experience, no matter who was on duty.

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Weekly virtual office hours with EliseAI let Summit's onsite staff raise questions in real time, resulting in EliseAI's engineers shipping tweaks within days. That hands-on support turned early skeptics into champions and smoothed the transition to full-portfolio adoption.

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By pairing Summit Property Management's innovative centralized model with EliseAI's conversational-AI platform, Summit transformed a lean staffing model into a high-output engine, capturing every lead, accelerating cash flow, and reclaiming thousands of staff hours for resident-facing moments. With AI-Guided Tours and deeper marketing analytics next on the joint roadmap, Summit and EliseAI are poised to keep raising the bar for operational efficiency and resident satisfaction.