Built to Automate & Scale Your Operations
Answer a couple of questions and we'll connect you with the right team member.
Answer a couple of questions and we'll connect you with the right team member.
Of Operators Use 3+ Resident Facing Apps
Potential Tech Consolidation ROI with EliseCRM
Point Solutions Made Redundant by EliseCRM
The modern property management tech stack has sprawled out of control, with operators forced to use a variety of expensive single function software to meet the needs of modern renters. We’ve heard from EliseAI customers that the cost of certain point solutions can easily reach six figures, which is a massive sum to spend on top of already costly CRM and PMS fees. Even if these point solutions come bundled in at discounted rates with your CRM or PMS, it’s still additional dollars out the door for features and use cases that realistically should be table stakes for those programs. This all begs the question: why does basic functionality like mass messaging residents and inbound/outbound calling not live within the CRM itself?
EliseAI has set out to solve the frustrations of modern operators by building an all-in-one CRM that enables operators to cut the cord on expensive additional software, like mass messaging and self-guided touring. EliseCRM is the only automation-focused CRM built both to help operators reduce the amount of work on their plates and eliminate the need for costly point solutions. Our engineering team has prioritized incorporating features and functionality that ordinarily aren’t included in legacy CRMs, enabling operators to reduce tech costs and improve their margins.
Let’s dive into how EliseCRM enables you to save money and improve efficiency through tech stack consolidation, as well as how individual features and tools allow you to eliminate specific point solutions.
The financial impact of removing single purpose software is twofold. The obvious monetary gain comes from the fact that you no longer have to pay monthly or usage-based subscription fees for the solution. For one 30,000+ unit operator, adopting EliseAI’s products allowed them to terminate their contracts with their answering service, multimedia messaging software, experience management platform, and VoIP provider. Removing these four subscriptions saved this operator over $500,000 per year. With this cost reduction, alongside additional operational cost savings and increased collection rates as a result of the adoption of EliseAI’s products, they were able to realize almost $1M in ROI.
Beyond the financial benefits of consolidating your tech stack, moving everything your team needs onto one unified platform improves operational efficiency and fights tech stack fatigue. With EliseCRM’s Tasks page consolidating all your AI handoffs, pending tasks, integrated WOs, ledger functionality, renewal offers, documents, and associated contacts, it’s easier than ever for property management teams to manage all their responsibilities in one software. And for centralized teams that work across multiple communities, unified guest cards, customizable community grouping options, and AI-enabled automation enable them to efficiently operate at scale.
To fully grasp the scope of tech stack reduction possible with EliseCRM, we need to dive into specific features of the platform and identify exactly which point solutions you can replace.
Converting on leads that come in over the phone is a key part of maximizing marketing spend and ensuring strong community financial performance, but it’s far easier said than done to manage a high volume of inbound calls in a chronically understaffed environment. The numbers aren’t pretty—EliseAI mystery shopping data shows that approximately 30% of calls to leasing offices during working hours go unanswered, not accounting for the 54% of leads that come in after hours, where we see average callback times ranging from 24 to 72 hours.
EliseCRM’s Call Center makes it easier than ever to handle high call volume and ensure the right team members are looped in to handle both prospect and resident inquiries. Call Center, when deployed alongside VoiceAI, allows your teams to route incoming calls efficiently to the appropriate onsite or centralized agent.
As agents answer inbound and make outbound calls through the Call Center, community information and guest cards are seamlessly populated directly into the calling screen, ensuring your team members have all the information they need to effectively resolve any inquiries. For centralized teams that manage multiple communities, this is a game changer, as agents are quickly and accurately provided community and resident-specific context to help them answer questions with a high degree of specificity when the AI hands calls off to them.
When your agents aren’t available to answer calls is where VoiceAI comes in to augment the functionality of Call Center by answering calls and talking like your best rep. VoiceAI is capable of handling 90% of leasing conversations, seamlessly scheduling tours and answering prospect questions in 8 different languages, including Spanish, French, Hindi, German, and more. With VoiceAI routing missed, after-hours, and emergency calls through Call Center, you’ll have round-the-clock coverage for prospect and resident calls without having to pay an external call center or answering service.
Offering self-guided tours while the leasing office is closed has become common practice for many operators in order to serve more prospects. EliseAI’s new AI-Guided Tour (AIGT) product allows prospective renters to seamlessly schedule tours through multiple channels, and with built-in ID verification, credit card authentication, and integration with smartlock or lockbox systems, AIGT both protects your communities and serves your prospects. Temporary lock codes and proactive instructions guide renters through your communities, enabling AI-Guided Tours while ensuring prospects can seamlessly access your units and amenities.
Unlike self-guided tours, EliseAI’s AI assistants provide real-time support via text or voice, answering questions and highlighting property features using an AI-driven knowledge base. Post-tour, EliseAI drives engagement and pushes leads through the funnel by sending application links over text and email or cross-selling renters to similar communities in your portfolio. This comprehensive, automated touring solution integrates seamlessly with EliseCRM, and enables property manager operators to optimize their staffing and headcount efficiency, improve leasing performance, and deliver a state-of-the-art prospect experience that other solutions just can’t match.
Traditionally, operators have had to rely on a disjointed collection of point solutions to manage critical yet straightforward tasks like sending bulk text messages to residents. Considering all of your resident information already lives in guest cards on your CRM, paying over six figures for a solution that allows you to text everyone at once is an unnecessary expenditure. Fortunately, EliseCRM allows you to cut the cord on mass messaging solutions by offering mass communication functionality standard in the EliseCRM platform.
Sending mass communications is simple with EliseCRM, with the option to send text and email blasts via our “Resident Announcements” feature within the Contacts page. With a few clicks you can send mass messages to all residents with filtering capabilities based on characteristics like community, resident status, lease status, and renewal status. The “Resident Announcements” feature also allows you to attach media to your messages, like a flyer for a resident event, and provides a centralized location for you to track the performance of these messages in the Activity Tab. And mass messaging through EliseCRM is only getting better, with scheduled send and HTML capabilities for emails in development.
Agent mystery shopping and call scoring are two important tools for evaluating leasing agent performance, using both simulated call experiences and real-time feedback on real calls to ascertain agent performance. It’s pivotal that you’re able to evaluate how well your agents are performing to share actionable feedback and prevent leaks in your leasing funnel. Unfortunately, very few CRMs have any sort of mystery shopping or call scoring functionality built in, forcing operators to either buy software or contract agencies to help conduct these reviews.
EliseCRM can help you significantly reduce costs for agent evaluation by providing call scoring and mystery shopping capabilities built into the CRM, using AI to evaluate agent performance in real time against customizable scoring rubrics and leveraging EliseAI’s VoiceAI to simulate real calls with prospects. With EliseCRM agent call scoring, your agents will receive scores out of 100 for every relevant leasing call based on a pre-defined, editable rubric that can be tailored to your communities and organization. EliseCRM also ensures only relevant calls are screened, like those with first-time callers and true leads, so that your agents aren’t flagged for issues outside of their control. All of these calls are available to be viewed directly within the EliseCRM Call Log and are filterable by agent name, making it easy to measure the performance of agents across a variety of calls.
For managers looking to get more out of their leasing teams, EliseCRM’s call scoring capabilities provide opportunities for coaching, role play scenarios, and upskilling that can make an impact on your portfolio’s leasing performance. For operators looking to evaluate the performance of onsite leasing agents vs. centralized teams, these customizable rubrics and AI-scoring make it easier than ever to make apples to apples comparisons. And for any organization looking to save money on their tech stack, AI-Call Scoring is free for all EliseCRM users.
Just because EliseCRM provides additional functionality that ordinarily would require point solutions doesn’t mean it’s missing any of the standard features of a CRM that you’ve come to expect. With robust reporting capabilities, including agent-level, delinquency, and marketing spend reporting, an AI-integrated calendar that takes into account factors like travel time and centralized team location when scheduling tours with agents, customizable community grouping, fee transparency tools, and more, EliseCRM delivers a best-in-class CRM experience that will both be familiar and exciting for your team members.
In addition, the EliseAI team is constantly adding features into EliseCRM as more operators adopt the platform and provide feedback, reflecting our commitment to partnering with innovative property management companies to quickly iterate and release new tools. Adopting EliseCRM provides opportunities for massive cost reduction today, and an opportunity to work alongside the EliseAI team on developing new functionality into EliseCRM in the future.
The financial impact of removing single purpose software is twofold. The obvious monetary gain comes from the fact that you no longer have to pay monthly or usage-based subscription fees for the solution. For one 30,000+ unit operator, adopting EliseAI’s products allowed them to terminate their contracts with their answering service, multimedia messaging software, experience management platform, and VoIP provider. Removing these four subscriptions saved this operator over $500,000 per year. With this cost reduction, alongside additional operational cost savings and increased collection rates as a result of the adoption of EliseAI’s products, they were able to realize almost $1M in ROI.
Beyond the financial benefits of consolidating your tech stack, moving everything your team needs onto one unified platform improves operational efficiency and fights tech stack fatigue. With EliseCRM’s Tasks page consolidating all your AI handoffs, pending tasks, integrated WOs, ledger functionality, renewal offers, documents, and associated contacts, it’s easier than ever for property management teams to manage all their responsibilities in one software. And for centralized teams that work across multiple communities, unified guest cards, customizable community grouping options, and AI-enabled automation enable them to efficiently operate at scale.
To fully grasp the scope of tech stack reduction possible with EliseCRM, we need to dive into specific features of the platform and identify exactly which point solutions you can replace.
Converting on leads that come in over the phone is a key part of maximizing marketing spend and ensuring strong community financial performance, but it’s far easier said than done to manage a high volume of inbound calls in a chronically understaffed environment. The numbers aren’t pretty—EliseAI mystery shopping data shows that approximately 30% of calls to leasing offices during working hours go unanswered, not accounting for the 54% of leads that come in after hours, where we see average callback times ranging from 24 to 72 hours.
EliseCRM’s Call Center makes it easier than ever to handle high call volume and ensure the right team members are looped in to handle both prospect and resident inquiries. Call Center, when deployed alongside VoiceAI, allows your teams to route incoming calls efficiently to the appropriate onsite or centralized agent.
As agents answer inbound and make outbound calls through the Call Center, community information and guest cards are seamlessly populated directly into the calling screen, ensuring your team members have all the information they need to effectively resolve any inquiries. For centralized teams that manage multiple communities, this is a game changer, as agents are quickly and accurately provided community and resident-specific context to help them answer questions with a high degree of specificity when the AI hands calls off to them.
When your agents aren’t available to answer calls is where VoiceAI comes in to augment the functionality of Call Center by answering calls and talking like your best rep. VoiceAI is capable of handling 90% of leasing conversations, seamlessly scheduling tours and answering prospect questions in 8 different languages, including Spanish, French, Hindi, German, and more. With VoiceAI routing missed, after-hours, and emergency calls through Call Center, you’ll have round-the-clock coverage for prospect and resident calls without having to pay an external call center or answering service.
Offering self-guided tours while the leasing office is closed has become common practice for many operators in order to serve more prospects. EliseAI’s new AI-Guided Tour (AIGT) product allows prospective renters to seamlessly schedule tours through multiple channels, and with built-in ID verification, credit card authentication, and integration with smartlock or lockbox systems, AIGT both protects your communities and serves your prospects. Temporary lock codes and proactive instructions guide renters through your communities, enabling AI-Guided Tours while ensuring prospects can seamlessly access your units and amenities.
Unlike self-guided tours, EliseAI’s AI assistants provide real-time support via text or voice, answering questions and highlighting property features using an AI-driven knowledge base. Post-tour, EliseAI drives engagement and pushes leads through the funnel by sending application links over text and email or cross-selling renters to similar communities in your portfolio. This comprehensive, automated touring solution integrates seamlessly with EliseCRM, and enables property manager operators to optimize their staffing and headcount efficiency, improve leasing performance, and deliver a state-of-the-art prospect experience that other solutions just can’t match.
Traditionally, operators have had to rely on a disjointed collection of point solutions to manage critical yet straightforward tasks like sending bulk text messages to residents. Considering all of your resident information already lives in guest cards on your CRM, paying over six figures for a solution that allows you to text everyone at once is an unnecessary expenditure. Fortunately, EliseCRM allows you to cut the cord on mass messaging solutions by offering mass communication functionality standard in the EliseCRM platform.
Sending mass communications is simple with EliseCRM, with the option to send text and email blasts via our “Resident Announcements” feature within the Contacts page. With a few clicks you can send mass messages to all residents with filtering capabilities based on characteristics like community, resident status, lease status, and renewal status. The “Resident Announcements” feature also allows you to attach media to your messages, like a flyer for a resident event, and provides a centralized location for you to track the performance of these messages in the Activity Tab. And mass messaging through EliseCRM is only getting better, with scheduled send and HTML capabilities for emails in development.
Agent mystery shopping and call scoring are two important tools for evaluating leasing agent performance, using both simulated call experiences and real-time feedback on real calls to ascertain agent performance. It’s pivotal that you’re able to evaluate how well your agents are performing to share actionable feedback and prevent leaks in your leasing funnel. Unfortunately, very few CRMs have any sort of mystery shopping or call scoring functionality built in, forcing operators to either buy software or contract agencies to help conduct these reviews.
EliseCRM can help you significantly reduce costs for agent evaluation by providing call scoring and mystery shopping capabilities built into the CRM, using AI to evaluate agent performance in real time against customizable scoring rubrics and leveraging EliseAI’s VoiceAI to simulate real calls with prospects. With EliseCRM agent call scoring, your agents will receive scores out of 100 for every relevant leasing call based on a pre-defined, editable rubric that can be tailored to your communities and organization. EliseCRM also ensures only relevant calls are screened, like those with first-time callers and true leads, so that your agents aren’t flagged for issues outside of their control. All of these calls are available to be viewed directly within the EliseCRM Call Log and are filterable by agent name, making it easy to measure the performance of agents across a variety of calls.
For managers looking to get more out of their leasing teams, EliseCRM’s call scoring capabilities provide opportunities for coaching, role play scenarios, and upskilling that can make an impact on your portfolio’s leasing performance. For operators looking to evaluate the performance of onsite leasing agents vs. centralized teams, these customizable rubrics and AI-scoring make it easier than ever to make apples to apples comparisons. And for any organization looking to save money on their tech stack, AI-Call Scoring is free for all EliseCRM users.
