Maximize resident satisfaction with rapid responses and proactive follow-ups to maintenance requests. ResidentAI submits work orders on behalf of residents, deprioritizes non-emergencies, and automatically updates your systems and teams for seamless management.
Provide residents with a single number to text or call for work order requests. Elise manages submissions, requests videos or images when needed, and provides ongoing status updates, all in over 50 languages.
De-escalate non-emergencies by customizing which maintenance requests residents can self-service and defining emergency vs. routine issues. Elise guides residents through quick fixes, like changing batteries or resetting circuit breakers, with helpful how-to videos, reducing the need for onsite assistance.
Ensure seamless communication by keeping residents, vendors, and agents informed throughout the process. Elise offers real-time updates, outlines next steps, and smoothly hands off to onsite teams as needed, whether for routine maintenance or urgent requests.