Operations
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May 8, 2025 12:00 PM

Optimizing AI & Automation for Onsite Managers

As AI and automation become integral parts of property management, onsite teams play a critical role in ensuring its success.

This webinar will equip onsite managers with the knowledge and skills needed to leverage AI in their daily operations. Participants will gain a clear understanding of AI capabilities, key terminology, and best practices for seamless AI integration. This session will cover:

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How to identify points of contact responsible for managing AI knowledge, handling escalations, and training new agents to work with AI.
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Input, update, and maintain the AI’s Knowledge Bank at the property level to ensure accurate, relevant responses.
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Track key metrics like handoff percentage and early takeover rate, and implement strategies to reduce unnecessary manual interventions while improving AI efficiency.
Hosted By
Andrew Doar
Client Strategy Partner
EliseAI

Andrew is a Client Strategy Partner at EliseAI. With nearly a decade of experience in multifamily property management, Andrew specializes in identifying innovative ways to boost property performance. Prior to joining EliseAI, Andrew served as the Director of Strategy & Property Management at Habyt, a global coliving company.

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Laurence Hardie
Customer Training Specialist
EliseAI

Laurence is a Customer Training Specialist at EliseAI, where he focuses on helping onsite teams effectively adopt and utilize the platform in their daily operations. He designs and delivers targeted training sessions that ensure teams understand the technology and are equipped to unlock its full value. A key part of Laurence’s role is working closely with clients to drive engagement, adoption, and long-term success amongst their onsite teams. Prior to EliseAI, Laurence has work in implementation and training across several Enterprise tech companies.

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Included in this Series
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AI in Property Management Operations

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Sep 26 at 12:00PM EST