Strategy
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June 5, 2025 12:00 PM

How Landmark Properties Boost NOI & Increased Lead-to-Lease Conversion by 15.15% with EliseAI

Join us for a conversation with Landmark Properties, one of the nation’s leading integrated real estate firms, to hear how their team is transforming property management with AI. Faced with post-pandemic staffing challenges and rising service expectations, Landmark partnered with EliseAI to automate leasing, collections, and communication—unlocking measurable improvements across occupancy, delinquency, and team productivity.

Hear directly from Vanessa Pacifico Young, SVP of Management Services at Landmark, as she shares how her team implemented AI across 90+ communities, achieving real ROI while freeing their teams to focus on what matters most: building better resident relationships.

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How AI reduced delinquency and improved lead conversion: See how Landmark’s use of AI resulted in a 60 bps reduction in delinquency and converted over 8,300 leases—including thousands after hours.
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Where automation creates the most value in multifamily operations: Learn which tasks are best suited for AI, and how Landmark’s team saved over 80,000 hours with automated resident and prospect engagement.
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Why choosing the right AI partner matters: Discover how a collaborative, tailored approach from EliseAI helped Landmark deploy faster and more effectively than with off-the-shelf tools.
Hosted By
Emily Leffler
Senior Customer Success Manager
EliseAI

As a Customer Success Manager at EliseAI, Emily focuses on deeply understanding her clients' business challenges and goals, and works as the liaison between her clients and EliseAI's Product and Engineering teams to address these challenges with automation. With eight years of experience in Implementation and Customer Success roles, Emily has honed her ability to be a customer advocate, approaching conversations with curiosity, problem solving, and resourcefulness.

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Vanessa Pacifico Young
SVP of Management Services - Leasing & Marketing
Landmark Properties, Inc.

Vanessa Young is a seasoned student housing professional with a 16-year career at Landmark Properties. She began her journey as a Leasing & Marketing Manager in Columbia, SC, and has since progressed to the role of Senior Vice President of Management Services - Leasing & Marketing. In this capacity, Vanessa oversees the leasing and marketing strategies for Landmark’s student housing and build-to-rent portfolio, leading a team of talented professionals to drive occupancy and revenue growth. She currently resides in Athens, GA with her husband & two children.

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Included in this Series
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AI in Property Management Operations

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Sep 26 at 12:00PM EST