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At Mill Creek Residential, the successful adoption of EliseAI across their portfolio was the result of two critical forces: thoughtful change management and strategic AI deployment.
We go behind the scenes with the powerhouse team at Mill Creek Residential to unpack how they operationalized AI across all communities, transforming the way their teams work and serve residents. This session will cover:
Sofia is a seasoned operator with a proven track record in building processes, scaling companies and leading operational teams. Her diverse experience spans founding and managing a successful restaurant chain in central London, to driving global expansion for a tech company as Chief of Staff. In her current role as Senior Strategy and Planning Manager at EliseAI, Sofia helps her team come up with creative solutions to solve tomorrow's problems.
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Valerie Gibson serves as Vice President of Community Support for Mill Creek Residential. She is responsible for the comprehensive delivery of technical support and onboarding of operational software and peripheral platforms. Prior to joining Mill Creek, Ms. Gibson spent 12 years at Lincoln Property Company, beginning on-site and eventually in regional and national systems training roles. Ms. Gibson has over 15 years of experience in the delivery of property management software support with an emphasis on operational efficiencies and enhanced customer experience.
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Taryn Silva is the Vice President of Learning and Development for the Property Management Division. She is responsible for the strategy, content creation, and implementation of operations, software, compliance, customer service, and sales training for all property management associates at Mill Creek. Ms. Silva began her career in the multifamily industry in 2005 working in a variety of property operations, training, and marketing roles. Ms. Silva graduated from the University of Indiana and holds training certificates in Organizational Learning and Development and is a Certified Training Professional from American Management Association.
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